Privacy Policy

1. Introduction

Time4 ("we", "us", or "our") operates the Time4 platform, accessible at www.getbookly.com.au. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our platform, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect personal information in the following ways:

2.1 Information you provide directly

• Name, email address, phone number, and business details when you register or contact us
• Payment information processed securely through our payment providers
• Client information you enter into the platform (names, contact details, appointment history)
• Communications you send us, including support requests

2.2 Information collected automatically

• Log data including IP address, browser type, pages visited, and timestamps
• Device information and operating system
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Time4 platform
• Process bookings, payments, and send confirmation or reminder emails/SMS
• Respond to enquiries and provide customer support
• Send service-related communications (e.g. updates, security alerts)
• Improve our products, services, and user experience
• Comply with legal obligations and resolve disputes
• Send marketing communications where you have given consent (you can opt out at any time)

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share it with:

• Service providers, including email delivery (Resend), cloud hosting (Vercel, Supabase), and payment processors, who are bound by confidentiality obligations
• Law enforcement or regulators, when required by law, court order, or to protect the rights and safety of Time4 or others
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Storage & Security

Your data is stored on secure servers hosted in Australia and/or the United States via our infrastructure partners (Supabase, Vercel). We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

6. Retention of Data

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Business account data is retained for the duration of the subscription and up to 7 years after account closure for tax and legal compliance purposes, unless a shorter period is required by law.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is used. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the platform.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, contact us at support@getbookly.com.au.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Time4 is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: